Worry-Free Purchase Service

1. ORDER / PAYMENT:

WHAT PAYMENT OPTIONS DOES THIS SERVICE OFFER?

This service accepts payments paied by the following payment methods:

• Debit Cards (US cards only):

- Recommended: U.S. Bank, Bank of America

- Accepted: Wells Fargo, Ally Bank, TD Bank

• Credit Cards:

- Recommended: Amex, Mastercard, Visa, Discover

CAN I MAKE ADDITIONAL PURCHASES AFTER PLACING AN ORDER?

This service must be purchased at the same time as the original order; it cannot be purchased later or on behalf of the merchant.

*Note: This product is a value-added service provided by Seel; please do not purchase separately.

2. PROMOTIONS / DISCOUNTS:

DOES THIS SERVICE PARTICIPATE IN IN-STORE DISCOUNTS?

This service is sold at a fixed price based on the order and is not eligible for any in-store discounts. To avoid claims failure due to discrepancies in the actual payment amount, please do not use any discounts when purchasing. If the order price does not match the terms, the system will automatically cancel the order. Thank you for your understanding and cooperation.

3. ORDER STATUS:

CAN I REQUEST A REFUND FOR THIS SERVICE AFTER THE ORDER HAS BEEN SHIPPED?

This service becomes effective immediately upon shipment and is non-refundable.

WHERE CAN I VIEW THE SPECIFIC COVERAGE DETAILS FOR THIS SERVICE?

You can view the coverage details in the widget on the shopping cart/checkout page, and find the full coverage information in the confirmation email you receive.

4. THE SPECIFIC COVERAGE OF CLAIMS FOR THIS SERVICE:

The merchant from whom you purchased your product is not authorized to file claims on your behalf. All claims must be filed directly by you through the Seel claims portal at resolve.seel.com.

• Optional Purchase：

This service is not a mandatory purchase option, and having insurance will provide an extra layer of protection for claims. You can choose this service in the shopping cart or at checkout based on your own will.

• Cancellation:

If you wish to cancel this service, please do so within 24 hours before we ship the item. Once shipped, cancellation is not possible.

• Coverage Scope and Exclusions:

If you elect to purchase Seel Worry-Free Purchase, Seel will provide you with access to the Services including the ability to file notices of loss, theft, or damage, and instructions for filing claims. Worry-Free Purchase does not offer refund/replacement in certain exceptional circumstances without a specific written amendment from Seel (collectively the "Policy Exclusions"). You can visit the Seel Official Site for more details.

5. CONSUMER COMPENSATION PROCESS:

• After placing an order, customers will receive an email from Seel containing a "Report an Issue" entry.
• You can submita claim through the Seel Resolution Center.

*Note: All claims must be processed through the Seel Resolution Center.

You can also submit your claim by logging in to https://resolve.seel.com/

 

• Resolution Center will provide you with feedback 24/7. Please wait patiently. Thank you for your understanding and support!

6. OTHER UNMENTIONED ISSUES:

Having trouble? Visit the Seel Help Center to resolve your claims issues easily.