Worry-Free Purchase Service

1. ORDER / PAYMENT:

WHAT PAYMENT OPTIONS DOES THIS SERVICE OFFER?

This service accepts payments paied by the following payment methods:

• Debit Cards (US cards only):

- Recommended: U.S. Bank, Bank of America

- Accepted: Wells Fargo, Ally Bank, TD Bank

• Credit Cards:

- Recommended: Amex, Mastercard, Visa, Discover

CAN I MAKE ADDITIONAL PURCHASES AFTER PLACING AN ORDER?

This service must be purchased at the same time as the original order; it cannot be purchased later or on behalf of the merchant.

*Note: This product is a value-added service provided by Seel; please do not purchase separately.

2. PROMOTIONS / DISCOUNTS:

DOES THIS SERVICE PARTICIPATE IN IN-STORE DISCOUNTS?

This service is sold at a fixed price based on the order and is not eligible for any in-store discounts. To avoid claims failure due to discrepancies in the actual payment amount, please do not use any discounts when purchasing. If the order price does not match the terms, the system will automatically cancel the order. Thank you for your understanding and cooperation.

3. ORDER STATUS:

CAN I REQUEST A REFUND FOR THIS SERVICE AFTER THE ORDER HAS BEEN SHIPPED?

This service becomes effective immediately upon shipment and is non-refundable.

WHERE CAN I VIEW THE SPECIFIC COVERAGE DETAILS FOR THIS SERVICE?

You can view the coverage details in the widget on the shopping cart/checkout page, and find the full coverage information in the confirmation email you receive.

4. THE SPECIFIC COVERAGE OF CLAIMS FOR THIS SERVICE:

The merchant from whom you purchased your product is not authorized to file claims on your behalf. All claims must be filed directly by you through the Seel claims portal at resolve.seel.com.

• Optional Purchase：

This service is not a mandatory purchase option, and having insurance will provide an extra layer of protection for claims. You can choose this service in the shopping cart or at checkout based on your own will.

• Cancellation:

If you wish to cancel this service, please do so within 24 hours before we ship the item. Once shipped, cancellation is not possible.

Claims Instructions

Reporting Requirements. Requests for a refund or replacement for a loss, theft, damage, or delay ("Claims") must be made in accordance with the timeframes specified below. All requests must be submitted no later than ninety (90) days following the order date for the goods, or such shorter period of time as specified below for the particular type of request.

‍Loss Due to Non-Delivery. Where goods are presumed to be lost because the goods were never delivered and the package status does not show "delivered," you must report the loss to us no sooner than ten (10) days following the date on which the goods were shipped for domestic shipments within the United States, and no sooner than thirty (30) days following the date on which the goods were shipped for international shipments. Claims for non-delivery must be filed within ninety (90) days of the order date.

‍Damage. If goods arrive damaged or in unacceptable condition, damage must be reported to Seel no later than seven (7) days after the date the goods were marked as delivered by the shipping carrier.

‍Porch Piracy (Stolen Packages). Porch piracy refers to a missing package that has been marked as delivered by the shipping carrier but was not received by you. Issues of suspected porch piracy must be reported no later than seven (7) days after the date the goods were marked as delivered.

‍Delay. Delay in the delivery of goods must be reported no sooner than ten (10) days following the date on which the goods were shipped for domestic shipments and no sooner than thirty (30) days following the date on which the goods were shipped for international shipments. For both domestic and international shipments, a delay claim may be reported during the applicable reporting window as long as the package status is not "delivered" at the time of reporting. Claims for delay must be filed within ninety (90) days of the order date. The maximum coverage for delay claims is $10.00 per package or shipment, regardless of the value of the goods or any other damages claimed.

*Tips: Whether your package is lost or damaged, please contact Seel within 7 days of receiving it. Please note that the claim window will close if you do not contact Seel within 7 days. However, this does not mean you cannot file a claim. As long as your purchase is still within the 90-day period, you can contact our customer service to request human intervention to extend the reporting period. Contact email: info@chic-curve.com

• Coverage Scope and Exclusions:

If you elect to purchase Seel Worry-Free Purchase, Seel will provide you with access to the Services including the ability to file notices of loss, theft, or damage, and instructions for filing claims. Worry-Free Purchase does not offer refund/replacement in certain exceptional circumstances without a specific written amendment from Seel (collectively the "Policy Exclusions"). You can visit the Seel Official Site for more details.

5. CONSUMER COMPENSATION PROCESS:

• After placing an order, customers will receive an email from Seel containing a "Report an Issue" entry.
• You can submit a claim through the Seel Resolution Center.

*Note: All claims must be processed through the Seel Resolution Center. You can also submit your claim by logging in to Seel Help Center .

• Resolution Center will provide you with feedback 24/7. Please wait patiently. Thank you for your understanding and support!

6. OTHER UNMENTIONED ISSUES:

Having trouble? Visit the Seel Help Center to resolve your claims issues easily.